Network
Server & Storage
End Computing
Applications
Best IT Network Management Company in Timor
Benefits of IT Managed Services for Businesses
Better Customer experience and user centric approach
24x7 Managed support with reduced resolution time
Reduced IT costs Upto 40%
Compliance with industry standard design
Proactive maintenance, competent with delicacy and security
IT helpdesk system management
No or low in-house IT Department
Access to expertise and specialized skills
Reduced downtime and improved uptime
Improved disaster recovery and business continuity
EVERWORKS IT Services
IT Managed Services
Regular Challenges faced in IT Infrastructure
- Scalability & Flexibility :
Adapting to evolving business needs, accommodating increased workloads, and integrating new technologies with minimal disruptions. - Security & Compliance :
Safeguarding sensitive data & systems from unauthorized access, breaches, and attacks while maintaining adherence to industry standards & regulations. - Cost Management :
Balancing budgets for hardware, software, and personnel while optimizing efficiency & performance. - Performance & Reliability :
Ensuring consistent system uptime, responsiveness, and user satisfaction across complex IT infrastructures. - Integration & Interoperability :
Connecting disparate systems, applications, and devices seamlessly for streamlined operations & data sharing. - Data Management & Storage :
Efficiently organizing, storing, and accessing large volumes of data while minimizing redundancy, loss, and security risks. - Cloud Migration & Adoption :
Strategically planning and executing migration to cloud-based infrastructures with minimal downtime, data loss, and costs. - Network Management :
Sustaining high-performance, secure, and reliable network connectivity for all users and devices. - Talent Acquisition & Retention :
Attracting, training, and retaining skilled IT professionals to support infrastructure operations and projects. - Disaster Recovery & Business Continuity :
Developing and implementing robust plans to quickly restore IT infrastructure and operations in the event of a disaster or system failure.
EVERWORKS IT Services
We’re Ready to Help You Have Great IT Support
IT Support
It is very important in today’s world for a company to create marked differentiation in your business from your competition. One of the ways to do this is to have an IT partner to help you with day-to-day management of your IT Infrastructure. When this is safely done, it frees up the top leadership to focus on growth areas for the company. Armed with Technology Solutions your business needs, Everworks is uniquely poised as the perfect partner for your IT Operations & Needs
EVERWORKS IT Services
Expert IT Support to Solve Your Business Challenges
24*7 Monitoring
Our team provides 24/7 monitoring to ensure the smooth operation of your IT infrastructure
Backup & Disaster
Backup and disaster recovery are essential components of a robust IT infrastructure
Online Support
Our team provides online support to quickly and effectively resolve any IT issues you may be experiencing
Cloud Services
Cloud services enable businesses to access and store data and applications on remote servers, providing access from anywhere with an internet connection
Vendor Management
Our team provides 24/7 monitoring to ensure the smooth operation of your IT infrastructure
Mobile Device Support
Backup and disaster recovery are essential components of a robust IT infrastructure
Network Documentation
Our team provides online support to quickly and effectively resolve any IT issues you may be experiencing
Security Solutions
Cloud services enable businesses to access and store data and applications on remote servers, providing access from anywhere with an internet connection
Proactive Maintenance
Our team provides 24/7 monitoring to ensure the smooth operation of your IT infrastructure
Procurement
Backup and disaster recovery are essential components of a robust IT infrastructure
Remote Helpdesk
Our team provides online support to quickly and effectively resolve any IT issues you may be experiencing
Standardization
Cloud services enable businesses to access and store data and applications on remote servers, providing access from anywhere with an internet connection
Why Us
What Makes Us Different
Right Technology with True Expertise
We are committed for extensive using of right technology aligned with the Need of the Client
90% First Call Resolution
We are known to resolve 90% of Incident Tickets in the First Call
Unbroken Track Record of CSAT > 95 %
We have been maintaining CSAT of more than 95 % consistently over the Past years resulting in retaining more Clients
Our Approach
Evaluate
We personally evaluate your current technology – not a copy and pasted report
Design
Based on our findings, we design a tailored solution and support plan that meets your goals
Optimize
We onboard you into our solution stack and you enjoy having modern IT with support you’ll love
Free Consultation
Let’s Work Together
Let us help your organization maximize its technology ROI, reduce IT spend and improve overall business performance.
Managed Services for a Range of Industries
Manufacturing
Managed services can be a valuable asset for manufacturing companies, helping to streamline and optimize IT operations. With managed services, manufacturing firms can benefit from improved efficiency and productivity, increased security and compliance, access to specialized skills, cost savings on equipment and infrastructure, and enhanced collaboration and communication. These benefits can help manufacturing companies stay competitive in an increasingly technology-driven industry
Healthcare
With managed services, healthcare organizations can focus on delivering high-quality patient care while relying on experienced professionals to manage and support their IT systems
Retail
With managed services, retailers can benefit from reduced downtime and improved uptime, cost savings on equipment and infrastructure, and improved disaster recovery and business continuity. These benefits can help retailers improve their competitiveness and better serve more and more customers
Non-Profit
Managed services can be a valuable asset for manufacturing companies, helping to streamline and optimize IT operations. With managed services, manufacturing firms can benefit from improved efficiency and productivity, increased security and compliance, access to specialized skills, cost savings on equipment and infrastructure, and enhanced collaboration and communication. These benefits can help manufacturing companies stay competitive in an increasingly technology-driven industry
Education
With managed services, healthcare organizations can focus on delivering high-quality patient care while relying on experienced professionals to manage and support their IT systems
Energy
With managed services, retailers can benefit from reduced downtime and improved uptime, cost savings on equipment and infrastructure, and improved disaster recovery and business continuity. These benefits can help retailers improve their competitiveness and better serve more and more customers
Professional Services
Managed services can be a valuable asset for manufacturing companies, helping to streamline and optimize IT operations. With managed services, manufacturing firms can benefit from improved efficiency and productivity, increased security and compliance, access to specialized skills, cost savings on equipment and infrastructure, and enhanced collaboration and communication. These benefits can help manufacturing companies stay competitive in an increasingly technology-driven industry
Government
With managed services, healthcare organizations can focus on delivering high-quality patient care while relying on experienced professionals to manage and support their IT systems
ITES
With managed services, retailers can benefit from reduced downtime and improved uptime, cost savings on equipment and infrastructure, and improved disaster recovery and business continuity. These benefits can help retailers improve their competitiveness and better serve more and more customers
Food
Managed services can be a valuable asset for manufacturing companies, helping to streamline and optimize IT operations. With managed services, manufacturing firms can benefit from improved efficiency and productivity, increased security and compliance, access to specialized skills, cost savings on equipment and infrastructure, and enhanced collaboration and communication. These benefits can help manufacturing companies stay competitive in an increasingly technology-driven industry
Director, Global Business of Technology Company
Timor Leste
We were struggling to keep up with the demands of our growing business, and the cost of maintaining our own IT infrastructure was becoming unsustainable. Thanks to EVERWORKS's managed services, we've been able to streamline our operations, improve our security and compliance, and save a significant amount of money. The team at EVERWORKS is professional, responsive, and always available to help us with any issues that come up. We're extremely happy with the service they provide and highly recommend them to other businesses
Country Head of a Construction Company
Switzerland
Since switching to EVERWORKS Managed Services, we have seen a significant reduction in downtime and system failures. Their team of experts has been able to quickly identify and resolve any issues, resulting in improved productivity and efficiency for our business. We are very happy with their service and highly recommend them to any organization looking for reliable IT support"
CEO of Large Metal Company
Malaysia
We recently experienced a major disaster at our office, but thanks to the disaster recovery plan provided by EVERWORKS, we were able to quickly get our systems back up and running. Their team was incredibly responsive and helped us through the entire process. We are extremely grateful for their expertise and support during this difficult time
General Manager of Global Printing Company
I highly recommend the help desk service provided by your company. Your team is always responsive and knowledgeable, and they've been able to quickly resolve any issues we've had with our IT infrastructure. Your managed services have been a lifesaver for our business, and we're extremely satisfied with the level of support you have provided
Clients & Partners
Clients Served with Our Managed Network Services
Company Successful Project Milestones
01
2020 Q1
Appointed by Redstar Global to Design, Develop and Deploy full set of First Digital Lottery System for Timor Leste. This is a fully customized and localized lottery management system for Timor Leste.
by EVERWORKS Timor
2020 Q1
02
2020 Q3
Design & Deploy the Lottery Retail POS System, mPOS system and QR Kiosk system that suitable for Timor Leste's current market and internet connection challenges.
by Redstar
2020 Q3
03
2020 Q4
Design & Deploy the lottery load balancing system, lottery security & risk analysis system for Redstar Global, in order to launch the nation's first digital lottery company.
by EVERWORKS Timor
2020 Q4
04
2021 Q4
- Metrolink Sub Contract -Supply and Installation of ICT Equipment
- Setup Redstar HQ IT Infrastructure Project
- Setup Redstar HQ IT Infrastructure Project
by Redstar
2021 Q4
05
2022 Q1
- Ministry of Finance (MOF) DC Renewal Contract
- Design, Develop & Deploy the GDAA (GD Authority App) for Redstar Global. GDAA is the FIRST digital authority system that specially design for gaming authority department or IGJ to build a healthy lottery eco-system by minimize illegal lottery, maximize government revenue, and to protect the players.
- Design, Develop & Deploy the GDAA (GD Authority App) for Redstar Global. GDAA is the FIRST digital authority system that specially design for gaming authority department or IGJ to build a healthy lottery eco-system by minimize illegal lottery, maximize government revenue, and to protect the players.
by EVERWORKS Timor
2022 Q1
06
2022 Q1
- National Parilment- Supply and Installation of Informatics Equipment
- DINHOLA Lda - Supply and Installation of Informatics Equipment
- Design & Build the first Encrypted QR Code ID card for all Redstar Global's lottery agent.
- DINHOLA Lda - Supply and Installation of Informatics Equipment
- Design & Build the first Encrypted QR Code ID card for all Redstar Global's lottery agent.
by Redstar
2022 Q1
07
2022 Q3
FFTL Website and Email Development
by EVERWORKS
2022 Q3
08
2022 Q4
- Setup Redstar branches IT Infrastructure Project
- Mosan SMS Billing System
- JV with ETO Telco and launch the nation first World Cup 2022 SMS contest by connecting to all 3 major telcos' SMS billing system, Telemor, Telkomcel and Timor Telecom.
- Mosan SMS Billing System
- JV with ETO Telco and launch the nation first World Cup 2022 SMS contest by connecting to all 3 major telcos' SMS billing system, Telemor, Telkomcel and Timor Telecom.
by EVERWORKS
2022 Q4
09
2023 Q1
- Launch the Nation's first eWallet Lottery with MOSAN
- CCI-M BAUCAU Website and Email Development
- CCI-M BAUCAU Website and Email Development
by EVERWORKS
2023 Q1
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